Privacy Policy

1. Who we are

Flavorcraft Catering Ltd is a private limited company registered in England and Wales (company number 17220611), with a registered office at 27 Franklin Street, Eccles, Manchester, England, M30 0GY.

We can be contacted by email at [email protected].

For the purposes of applicable data protection legislation, Flavorcraft Catering Ltd is the data controller in respect of any personal data you submit through this website or in connection with catering enquiries.

2. What information we collect

We may collect personal information when you:

• Submit a catering enquiry through this website
• Contact us by email
• Provide information as part of a catering brief or discussion

The types of personal information we may collect include:

• Name and contact details (email address, telephone number)
• Organisation or company name (where provided)
• Event details — event type, date, location, guest number range
• Catering preferences and service requirements
• Dietary requirements and allergen information (where voluntarily provided)
• Any other information you choose to include in an enquiry or message

Dietary and allergen information: If you provide dietary requirements or allergen information as part of a catering enquiry, this may constitute sensitive personal data. We will handle this information with appropriate care and use it only to respond to and manage your catering enquiry. Providing such information is voluntary, but it helps us give you more relevant guidance.

3. How we use your information

We use the personal information you submit for the following purposes:

• To respond to your catering enquiry
• To discuss and plan catering options relevant to your event brief
• To communicate with you about your enquiry and any follow-up arrangements
• To fulfil any agreed catering arrangements

We will not use your personal information for direct marketing purposes without your explicit consent, and we will not share your information with third parties for marketing purposes.

4. Legal basis for processing

We process your personal information on the following legal bases:

• Legitimate interests: responding to catering enquiries and discussing potential services
• Contract performance: where catering arrangements have been agreed
• Consent: where you have given explicit consent, such as for optional communications

5. How we store and protect your information

Personal information you submit through this website or by email is stored securely. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or disclosure of personal data.

We do not store card payment details. If payment arrangements are made in connection with catering services, these are handled through appropriate separate channels.

6. How long we keep your information

We retain personal information submitted through catering enquiries for a reasonable period to enable us to respond to and manage your enquiry, and to fulfil any catering arrangements. Where an enquiry does not progress to an arrangement, we will retain information only as long as is reasonably necessary for the purpose for which it was collected.

7. Sharing your information

We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share information with:

• Service providers who assist us in operating our business, where necessary to fulfil catering arrangements (e.g., delivery or logistics partners), under appropriate data processing agreements
• Regulators or authorities where required by law

8. Cookies

This website may use essential cookies to support basic functionality. See our Cookie Policy for more information.

9. Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right of rectification: to ask us to correct inaccurate personal data
• Right of erasure: to ask us to delete your personal data in certain circumstances
• Right to restrict processing: to ask us to limit how we use your data
• Right to data portability: to receive your personal data in a structured format
• Right to object: to object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: